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FAQ

About Shipping and Return

1. Do you offer free shipping?

Yes, all orders valued Above 1500 SAR, will get Free Shipping Automatically

2. To where do you ship?

We ship to all areas and remote areas in Saudi Arabia. Almost Aramex Express will handle shipment to deliver

3. How long does it take you to deliver order?

2-5 Business Days, it depends on client address

4. Where are your packages shipped from?

We ship order products from many warehouses in Saudi Arabia, item location basis

5. How do you price Shipping?

Shipping cost almost 25-38 SAR, it depends on client address. However, shipping cost will be calculating automatically at checkout In case your order from different vendors, will calculate shipping cost for each vendor separately. with exception for orders valued +1500 SAR

6. Do you accept returns?

Sure, We do accept return with 7 days after receive order for FREE

About Payment and Refund

1. What payment methods do you accept?

We do accept Credit Cards, MADA card through secured payment gateways. Beside Bank Transfer to company account, which you will receive on email after placing order. Note: order will be processed after receive payment directly

2. How long time needed to refund money?

In Case of Return or Cancel order, we will issue refund directly to same method used in payment, maybe it takes 3-5 business days to reflect in your bank statement. Note: in case of return products, we will issue refund as soon as we receive item back in warehouse 

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